FAQ

Do you accept returns or exchanges?

Yes! We'll gladly accept any returns or exchanges of new/unworn pieces. You have 3 days from the date of delivery to initiate a return and 14 days for exchanges.

Please see our Return Policy or Exchange Policy for more info.

Can I cancel my order?

Unfortunately, we have a no cancellation policy and all sales are final. Once an order is placed, it is sent straight to our fulfillment team to begin processing. Since we are a small team, processing cancellations would delay the shipping speed for all of our customers. We apologize for any inconvenience this may cause.

If you haven’t received your tracking number yet, contact us ASAP—we may be able to make changes to the items on your order. Once we respond to your order change inquiry, please get back to us within 48 hours, otherwise we will ship your order out as is.

Already received your tracking number? You can opt to return or exchange your order once you receive it. 

When will my order ship?

All orders typically ship within 24 to 48 hours from our warehouse in Michigan. We strive to offer exceptionally fast shipping because we believe great customer service comes before everything else.

How much is shipping?

We offer free shipping within the United States and $9.95 USD shipping for all international orders.

*Hoodies and oversized items do not qualify for Free U.S. Shipping or the $9.95 USD International rate

What are your shipping speeds?

All U.S. orders typically arrive within 2-5 days

All International orders typically arrive within 1-3 weeks, but may face slight delays due to COVID-19.

    Will your necklaces turn my neck green?

    Never, each chain and pendant we produce is made from a solid Stainless Steel base. The common cause for people having allergic reactions to plated jewelry is most often caused by cheap base metals such as copper and fake "Gold" plating. We only use real 18K Gold PVD and solid 316L Stainless Steel, the highest quality plating available. We guarantee all of our products have the capability of lasting a lifetime with proper care.

      Can you make me a custom design?

      While we do custom make every design on our site, we do not currently offer custom orders. If this ever changes in the future we will be sure to announce it.

      Is your company looking for influencers?

      Yes! We're always looking for influencers to promote our brand. If you think you'd be a good fit, please fill out our Influencer Form and we'll contact you if we're interested!

        Limited Lifetime Warranty

        All of our products include a Limited Lifetime Warranty which guarantees that upon receiving the product, it will be free of material and manufacturing defects.* This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase directly through shopthryfty.com. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer or third party. Note that this warranty only protects against damage caused by normal wear/use. Lost or stolen items as well as damage caused by carelessness are not covered under this warranty. In the event that your chain or connecting hardware breaks, we will honor this warranty and repair or replace the item, once the original item is shipped back to us. You are responsible for the cost of any postage to return the item to us, but not for the postage needed to reship the replacement item back to you. In the event that a damaged item is out of stock or not available, a store credit or item of equal value will be offered.

        To inquire if your jewelry is covered under this warranty, contact us at customersupport@shopthryfty.com with your name, address, order number and a detailed description of the issue.